Privacy & Confidentiality

RxRada takes reporter privacy seriously. This page summarises how error report data and reporter identity are handled on the platform.

Reporter identity separation

• Reporter identity (name, email, cadre, department) is stored in a completely separate database collection from the error report data.
• The analytics dashboard, PDF exports, and data exports never include reporter identities.
• Even administrators cannot see who submitted a specific report through the dashboard.

Data used in analytics

Only the following anonymised data from a report is used in analytics:

• Error classification and types
• Drug details
• Patient demographics (age range, category, and gender only)
• Prescription quality metrics
• Detection and resolution information
• Location and timing information

What is not shared

• Reporter name
• Reporter email address
• Reporter professional cadre
• Reporter department (as reporter identity)
• Any personal notes submitted in Section G of a report

Compliance

RxRada complies with:

• The PPB pharmacovigilance reporting framework
• The Kenya Data Protection Act, 2019
• Healthcare information privacy best practices

Questions

For questions about how your data is handled, contact your pharmacy IT administrator, or use the in-app Help panel available after signing in.